Refund and Returns Overview
Our refund and returns policy gives you 14 days from receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase; please include a printout of your order confirmation email, this will enable swift processing of your refund.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If a refund is due, it will be processed and a credit will automatically be applied to your original method of payment within 3–5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: TheMagpie@bountybay.co.uk
Exchanges
If your item is faulty or damaged, please contact us at TheMagpie@bountybay.co.uk so we can arrange a replacement or refund.
Shipping returns
If you are returning an item because you have changed your mind, you are responsible for the return shipping costs. Original shipping costs are non-refundable.
Need help?
Contact us at TheMagpie@bountybay.co.uk for questions related to refunds and returns.